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Legal entity: Bourne To Climb
Website: https://bournetoclimb.ca (the “Site”)
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our Site or our tree services. It is tailored for operations in Ontario, Canada and is intended to align with applicable privacy laws such as PIPEDA. This is general information, not legal advice.
We may collect the following information when you contact us or request services: name, phone number, email address, service address, details about your property and requested work, and any messages or attachments you submit. If you communicate with us by phone or email, we may also keep related correspondence.
We collect information directly from you via our contact form and other interactions (calls, email). We may also collect limited technical information automatically when you visit the Site (such as IP address, browser type, pages visited, and general time-on-page) to maintain and improve the Site.
We use personal information to: respond to inquiries; prepare and deliver quotes; schedule and perform services; send service communications and invoices; improve our Site and services; maintain records and comply with legal obligations; and (with consent) send optional marketing updates. You can opt out of marketing at any time.
We generally rely on your consent, our legitimate interests in providing and improving services, and our legal obligations. By submitting the contact form or otherwise providing information, you consent to our collection and use for the purposes described here. Where required, we will seek express consent (e.g., for marketing).
Our Site may use essential cookies for basic functionality and may use simple analytics to understand usage and performance. You can control cookies through your browser settings. Disabling certain cookies may affect site functionality.
We do not sell personal information. We may share limited information with service providers who help us operate our Site, communicate with you, schedule work, or process payments. These providers are only permitted to use personal information to perform services for us. We may also disclose information if required by law or to protect our rights, safety, or property.
Personal information may be stored or processed in Canada or other jurisdictions (for example, where our hosting or communications providers operate). As a result, your information may be subject to the laws of those jurisdictions and accessible to their authorities under lawful process.
We retain personal information only as long as necessary to fulfill the purposes described in this Policy and to comply with legal, accounting, or reporting requirements. When no longer needed, information is securely deleted or anonymized.
We take reasonable physical, organizational, and technical measures to protect personal information against loss, theft, and unauthorized access. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.
You may request access to, correction of, or deletion of your personal information (subject to legal limits). You may withdraw consent to optional uses (like marketing) at any time. To exercise these rights, please use our contact form.
Our services are intended for adults. We do not knowingly collect personal information from children without verifiable parental consent. If you believe a child has provided personal information, please contact us so we can delete it.
We comply with Canada’s anti-spam rules (CASL). We only send commercial electronic messages with consent or as otherwise permitted by law, and we include an unsubscribe mechanism. Service messages (e.g., quotes, scheduling, invoices) may still be necessary while work is in progress.
The Site may link to third-party websites. We are not responsible for their content or privacy practices. Review their policies before providing personal information to those sites or services.
We may update this Privacy Policy from time to time. The “Effective date” above shows the latest revision. Your continued use of the Site or our services after changes are posted means you accept the updated Policy.
Questions or requests regarding this Privacy Policy? Please use the contact form.